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To place a
Phone Order
 805-388-3000
 Customer Service
805-388-2000

1. How will my order be delivered?

  • Most items will be delivered UPS.
  • Most items over 151 lbs. will be delivered by a truckline.
  • We do offer UPS ground, second, and next day air. For information on faster shipping, please call (800) 423-2567.
2. How long will it take to receive my order?
  • Approximately 10-14 business days.
3. What is your return policy?
  • Call, write, fax or e-mail our Customer Satisfaction Department and they will send you an authorization return label
4. What kind of warranty do your products have?
  • Lifetime warranty on all hand tools
  • All other items are 30 day money back and 90 day replacement unless otherwise specified
5. Do you sell parts for your items? How do I order them?
  • We do sell parts for our items
  • They can be ordered through our Customer Service Department at 1(800) 444-3353
6. How long will it take for my internet order to process?
  • It will take up to 48 business hours for an order placed over the internet to process.
7. I have an item that has a lifetime warranty, how do I get it replaced?
  • Please call 1(800) 444-3353 and our Customer Service department will help you.
8. When I enter my credit card number over the internet, is it a secured area?
  • Yes, it is a secured area
9. What is the quickest way to check on my order?
  • You can use our automated system at 1(800) 444 3353 24 hours a day.
10. Can I use both Free Freight coupon and Free Gift at the same time?
  • No, only one coupon per order